Google NewsAmazon axes more than 100 customer service managers  FortuneAmazon layoffs hit customer service representatives  QuartzJapan's SoftBank will use AI to soften angry customers' voices  Fast CompanyVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceThis Floating Hotel Boasts 100% Perfect Guest Reviews  ThrillistNTTA customer service gave him toll runaround, Tarrant County district clerk says  The Dallas Morning News24 customer experience misconceptions debunked  MarTechHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunch


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